To be eligible for a refund, the client must adhere to the following refund policies:
- Refund Period:
The refund request must be made within 14 days from the date of receiving the software via email. We want to ensure that our clients have ample time to assess the software and its compatibility with their needs.
- Uninstalled Software:
In order to qualify for a refund, the software must not have been installed or activated. This includes any attempts to use license keys or registration codes. We recommend clients to carefully review the software’s features and specifications prior to installation to determine if it meets their requirements.
- Verification:
Our refund process may involve verification to confirm that the software has not been installed or activated. Clients may be required to provide evidence, such as screenshots or system logs, to demonstrate that the software remains unused.
- Refund Request Procedure:
To initiate a refund request, clients should contact our customer support team using the provided contact information on our website. Please provide your order details and the reason for the refund request. Our team will guide you through the process and assist you in ensuring that all eligibility criteria are met.
- Processing Time:
Refund requests will be processed within a reasonable time frame, typically within [X] business days of receiving a valid request. Once approved, refunds will be issued through the original payment method used for the purchase.
- Deductions:
Please note that any applicable transaction fees or charges incurred during the purchase process (e.g., payment processing fees) may be deducted from the refund amount.
- License Deactivation:
In cases where a refund is approved, clients are required to deactivate and uninstall the software from their devices. Failure to do so may result in the cancellation of the refund request.
By adhering to these refund policies, we aim to provide our clients with a transparent and fair process for requesting refunds. We value our clients’ satisfaction and strive to ensure that they are fully informed about the refund eligibility criteria and procedures.
We are a company that innovates in the fintech field of financial markets trading. Our mission is to help our clients get the most out of their investments by providing practical solutions through the development of special and advanced trading software.